Frequently Asked Questions

When selecting a designer, there are many variables to consider. I've included the most common and frequently asked questions below.

1. How much does the design process cost?

- This is the most common question I get, but can't be answered without specific details about the design project. Each quote is tailored to the specific design project needs. Pricing tends to vary based on many variables. Some of these variables are as follows: level of expertise, project specification, turnaround time, service and support, level of demand, current economy, and geographic location. As with any service organization, all price quotes are based on an estimate of time and materials.

2. How do you come up with the project cost amount?

- The project cost is calculated based on an estimate of the time and resources required to produce the final deliverables.

3. What about changes and/or revisions?

- Client shall pay additional charges for changes and or revisions requested by Client which are outside the original estimate on a time and materials basis, at Designer's standard hourly rate of fifty five (55) dollars per hour. Such charges shall be in addition to all other amounts payable under the Proposal, despite any maximum budget, contract price, or final price identified therein. If Client requests or instructs Changes that amount to a revision in or near excess of twenty percent (20%) of the time required to produce the Deliverables, and or value or scope of the Services, Designer shall be entitled to submit a new and separate Proposal to Client for written approval. Work shall not begin on the revised services until a fully signed revised Proposal and, if required, any additional retainer fees are received by Designer.

4. How long does the design process take?

- This depends on the needs of the client. If something is needed ASAP, then current workload and project slots must be evaluated to see if and how much of a "shift" is available.

5. How soon can you start my project?

- This depends on current workload and availability.

6. What's involved in the design process?

- We prefer to begin the process with a creative briefing. All specifications of the project will be laid out in-detail and then the creation process will begin. Upon acceptance of a general concept, several design solutions will be presented for selection and then the refining process carries the project through to completion and delivery.

7. How do we complete the process? (In-person, via phone, via email, etc)

- This depends on the client's needs. We are happy to conduct your design project locally or abroad; as well as completing the intermediate steps of selection and approval via in-person, phone, or email.

8. What forms of payment do you accept?

- At this time, we accept Visa, Mastercard, American Express, cash, or check.

9. What are the payment terms?

- 50% of the design fees are required prior to any work beginning with the final balance due before delivery of any digital or print materials. All invoices are payable upon receipt unless a specified date is otherwise noted on the invoice or design agreement. We require that all custom production and or prototype orders be pre-paid. Due to the volatility and potential liability of custom production orders, The Square Pixel LLC does not offer any other payment terms for custom orders. A five (5%) percent weekly service charge is payable on all overdue balances. Payments will be credited first to late payment charges and next to the unpaid balance. Client shall be responsible for all collection or legal fees necessitated by late or default in payment. Designer reserves the right to withhold delivery and any transfer of ownership of any current work if accounts are not current or overdue invoices are not paid in full. All grants of any license to use or transfer of ownership of any intellectual property rights under design agreements are conditioned upon receipt of payment in full which shall be inclusive of any and all outstanding Additional Costs, Taxes, Expenses and Fees, Charges, or the costs of Changes. Checks received with non sufficient funds will be charged $35 for each processing attempt.